Shipping policy

Order Processing & Shipping

Most orders are processed and shipped within 3–5 business days and typically arrive within 5–10 business days from the date of purchase. Pre-order items are generally shipped within 20 days.
International orders may take longer depending on the carrier’s transit time and the customs clearance policies of the destination country.

For details on how shipping charges are calculated, including SF Express base rates, chargeable-weight rules and carrier surcharges, please see our Shipping Rates & Surcharges.

 

Import Duties, Taxes, and Customs

  • Recipient Responsibility: All orders are shipped on a Delivered at Place (DAP) basis, also commonly referred to as DDU. Import duties, tariffs, import taxes, customs clearance charges, brokerage fees, and any other destination-country charges are not included in the product price or shipping charge and are the sole responsibility of the recipient.
  • Payment of Import Charges: The recipient must pay all applicable import charges directly to the carrier, customs authority, customs broker, or other relevant authority when requested. KARUNO OUTDOOR does not collect or prepay import duties, tariffs, or customs clearance charges at checkout.
  • Sales Tax and VAT: Any sales tax or VAT expressly shown as collected at checkout is separate from import duties and other customs charges assessed by the destination country.
  • Customs Cooperation: The recipient is responsible for providing any information, identification, or documentation required for customs clearance and for responding promptly to requests from the carrier or customs authority.
  • Refusal or Non-payment: If the recipient refuses delivery or fails to pay required duties, taxes, fees, or other customs charges, the recipient remains responsible for the order value and all related shipping, return, storage, disposal, brokerage, and customs costs.
  • Customs Risk: We are not liable for customs-related delays or for packages rejected, returned, destroyed, abandoned, or seized because of local regulations, missing recipient documentation, or unpaid charges. Shipping costs are non-refundable.

 

Incorrect or Incomplete Shipping Address Provided by Customer

Please ensure that all shipping information provided at checkout is accurate.
If an incorrect, incomplete, or invalid address is supplied by the customer and the package cannot be delivered or is returned to sender:

  • We are not responsible for the failed delivery.
  • Any additional shipping charges, return-to-sender fees, re-delivery fees, or delays caused by the incorrect address must be borne by the customer.
  • If a refund is requested due to a failed delivery resulting from incorrect address information, the customer will be responsible for all associated shipping costs and processing fees, in accordance with our Refund Policy.

 

Shipping Costs & Return Liability Alignment with Refund Policy

Shipping costs are non-refundable unless the return is due to a verified product quality issue.
For all non-quality-related returns or exchanges:

  • The customer is responsible for the return shipping cost.
  • Any additional shipping charges for resending a replacement item (if applicable) are the customer’s responsibility.

If a product is confirmed to have a quality issue, we will cover all shipping costs related to the return or replacement, consistent with our Refund Policy.

 

Lost or Delayed Shipments

Once an order has been handed over to the courier, the shipment becomes the responsibility of the carrier.
While we will assist where possible, we are not liable for delays caused by courier operations, customs clearance, weather conditions, or other factors outside our control.